Mechanical and Electrical Engineering Support Technician

• GEOKON is a manufacturer of sensors and instrumentation used in civil, mining and structural engineering projects throughout the world.

  We are currently seeking a Mechanical and Electrical Engineering Support Technician. The Mechanical and Electrical Engineering Support Technician is part of a technical support team that provides professional support to our customers on the full breadth of product and software solutions offered by GEOKON. Serves as technical liaison between customers and the GEOKON Sales and Engineering teams. Create and deliver service and technical training to both internal and external customers. Provide field service as needed for installation, training and troubleshooting.

  Responsibilities and Duties:

  1. Technical Support (Internal and External)
     • Troubleshoot and answer technical questions related to:
       • Geotechnical instrumentation
       • Data acquisition systems
       • Readout instruments
       • Software applications published by GEOKON
       • 3rd party software applications sold by GEOKON
     • Ensure a quick response time to problem resolution
     • Establish good working relationships with our customer base as well as with our internal customers
     • Promote a positive company image when speaking to customers and other GEOKON employees
  2. Software Support:
     • Assist Customers with Device Management related to software and logger communication
     • Setup Vista Data Vision (VDV) for customers and provide support
     • Understand data logger programming and provide troubleshooting on programs
  3. Service and Technical Training (Internal and External):
     • Provide training for partners, end users and internal sales and service people as required
     • Assist and train other functional areas such as Production Assembly, Quality, Repair, etc. as required
  4. Field Service:
     • Assist with installation, training and troubleshooting as required
  5. Other:
     • Perform related duties as assigned by supervisor
     • Maintain Compliance with all company policies and procedures

  Education/Experience:

  • Associates Degree or up to 3 years of college or technical school
  • 3-5 work experience

  Skills and Qualifications:

  • Must be familiar with manufacturing processes, use of electronic test equipment, evaluate mechanical prints and tolerances, sketching, layout and drafting work
  • Familiar with basic programming
  • Proficiency with Windows®-based Operating System and Microsoft® Office Software (Microsoft® Word™, Excel®, Outlook® and Teams® software)
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work well with other employees and willingness to switch tasks frequently when required
  • A Passport or the ability to obtain a Passport and travel Internationally for Field Services
  • Must be authorized to work in the United States

  This opportunity is located in Lebanon, NH, near Dartmouth College, and resides within the scenic Upper Valley region of New Hampshire, which offers a wide-range of year-round recreational and cultural opportunities.

  GEOKON, 100% Employee-Owned, is an outstanding company offering competitive salaries and excellent benefits including Medical/Dental, Life/Disability Insurance and 401(k) with company match.

  To view open positions and apply online, please visit our Career Portal. Or, if you prefer, please email your résumé to the Human Resources Team.

• GEOKON is an Equal Opportunity Employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 603-448-1562 ext. 1013 for assistance. US citizen or authorization to work in the US is required.

  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

• GEOKON is a recognized world leader in the manufacture of structural and geotechnical instrumentation. Founded in 1979, GEOKON has grown to more than 150 employees and offers a full complement of instrumentation for a wide range of industries including tunnels, dams, mines, piles, bridges, pipelines, landfills, embankments, transportation and wind turbines. Over 45 GEOKON agents distribute products globally to North and South America, Europe, Middle East, China, Asia Pacific, Australia and New Zealand.

  GEOKON values all of its employees and provides competitive pay, a great benefits package including an Employee Stock Ownership Plan (ESOP), medical, dental, short and long term disability, long term care and life insurance as well as a health and wellness program, education reimbursement, flexible work schedules, generous earned time off, paid community service leave and a great 401k company match. GEOKON is proud of its reputation, our products and service, quality, the knowledge, experience and dedication of our employees and the great people and team environment.

  Windows, Microsoft, Word, Excel, Outlook and Teams are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.