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Return Request

All items returned to GEOKON must have an officially issued Return Authorization (RA) Number, which can only be acquired by contacting GEOKON directly. GEOKON will NOT accept, nor work on, any returned items without a Return Authorization Number and a signed Health and Safety Clearance Statement.

Effective August 31, 2026, GEOKON will service only the model numbers listed below, and only if the product is 5 years old or newer based on its original ship date.

Exception: GK-604D Systems and Load Cells are not subject to this policy and will be reviewed on a case-by-case basis.

Warranty Repair or Replacement:

All GEOKON products are eligible for evaluation for repair and/or replacement if they are within the 2-year warranty period.

If you have questions about whether a specific item is serviceable, please contact the GEOKON Repair Department for clarification.

Affected model numbers:

Readout Devices and Terminal Boxes:

Instrumentation:

Return Authorization Process:

  1. Please fill out and submit the form below to initiate a request for Return Authorization (please note: items marked * are required). Or, you may contact the GEOKON Repair Department via the contact information found below.
  2. GEOKON will assign a Return Authorization Number, then contact you directly to provide this number along with the Return Authorization Form.
  3. The Return Authorization Form contains a Health and Safety Clearance Statement which must be signed and returned to GEOKON. Please submit the completed form via fax: +1 (603) 448-3216 or send via email to: GEOKON Repair Department
  4. The shipping package, containing the returned product(s), must have the assigned Return Authorization Number clearly printed on the outside and the signed Return Authorization/Health and Safety Clearance Statement form included inside.

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