Sales Support Specialist

GEOKON, INCORPORATED, The World Leader in Vibrating Wire Technology® (est. 1979), is a manufacturer of sensors and instrumentation used in civil, mining and structural engineering projects throughout the world.

We are currently seeking a Sales Support Specialist, who at the direction of the Director of Sales, works independently and within a team environment to provide high class customer service and increase company’s growth and revenue through sales. This is a full time position.

Essential Functions and Responsibilities:

• Identify current customer requirements by establishing personal rapport with customers
• Provide product and technical information by answering questions and requests
• Receive and distribute emails sent to general company email addresses
• Provide peer review of orders
• Prepare quotes by studying specifications and related customer documents; consulting with other internal departments as required
• Follow up on quoted products
• Receive and review purchase orders and contracts, submit orders via the ERP System, record and maintain customer contact data. Revise orders as necessary
• Maintain folders/files on company server, including industry papers, export compliance documentation, project photos, price list, customer specific notes and pricing, lost jobs, etc.
• Provide after-sales customer service and support
• Coordinate customer visits and logistics (hotel, travel, handouts)

Education and/or Work Experience Requirements:

• High school diploma or equivalent

Other Requirements:

• Geotechnical instrumentation or sensor experience preferred
• Excellent communication (oral and written) skills
• Excellent organizational skills, discipline in keeping a schedule with the ability to adjust on the fly
• Excellent customer service skills
• Attention to detail
• Proficiency in Microsoft® Word™, Excel®, and Outlook® software
• Understanding of the product line and technical attributes
• Fluent English language required
• Fluent Spanish language/speaking preferred
• Sound judgement and business sense
• Ability to multi-task

This opportunity is located in Lebanon, NH, near Dartmouth College, and resides within the scenic Upper Valley region of New Hampshire, which offers a wide-range of year-round recreational and cultural opportunities.

GEOKON is an outstanding company offering competitive salaries and excellent benefits including Medical/Dental, Life/Disability Insurance and 401(k).

Please or send (no phone calls please) your résumé, with salary history, to:

Manager, Human Resources

GEOKON, INCORPORATED

48 Spencer Street

Lebanon, NH 03766