Technical Support & Repair Technician

• GEOKON is a manufacturer of sensors and instrumentation used in civil, mining and structural engineering projects throughout the world.

  We are currently seeking a Technical Support & Repair Technician, who at the direction of the Technical Support Manager, will contribute to the success of GEOKON by providing exceptional technical support, both internally and externally, for the full breadth of product and software solutions offered by GEOKON, LLC. Act as a technical liaison between the customer, GEOKON sales staff and GEOKON Engineering. Create and deliver service and technical training for both internal and external audiences. Also provide Field Service as needed for installation, training, and troubleshooting. The Repair Technician evaluates/tests customer equipment. Repairs and calibrates customer owned equipment based on evaluation. Collaborates with other departments as required. Maintains accurate Service Reports and Shop Orders. This is a full- time position working Monday through Friday, with flexible 8 hours each day between 7:00 AM and 5:00 PM.

  Essential Functions and Responsibilities:

  1. Technical Support (Internal and External)
     • Troubleshoot and answer technical questions related to:
       • Geotechnical instrumentation
       • Data acquisition systems
       • Readout instruments
       • Software applications published by GEOKON
       • 3rd party software applications sold by GEOKON
     • Ensure a quick response time to problem resolution
     • Establish good working relationships with our customer base as well as with our internal customers
     • Promote a positive company image when speaking to customers and other GEOKON employees
  2. Software Support
     • Assist Customers with Device Management related to software and logger communication
     • Setup Vista Data Vision (VDV) for customers and provide support
     • Understand data logger programming and provide troubleshooting on programs
  3. Service and Technical Training (Internal and External)
     • Provide training for partners, end users and internal sales and service people as required
     • Assist and train other functional areas such as Production Assembly, Quality, Repair, etc., as required
  4. Field Service
     • Travel to customer required locations both internationally and domestically to assist with installation, training and troubleshooting as required
  5. Repair Work
     • Evaluate and repair customer equipment
     • Calibration of customer equipment
     • Prepare outgoing rental equipment
     • Evaluate customer equipment prior to sending to calibration department
     • Maintain electronic databases
  6. Other
     • Perform related duties as assigned by Supervisor

  Education and/or Work Experience Requirements:

  • High School Diploma or Equivalent Required / Associates Degree or 2 years of education beyond high school in college or technical school in Electrical Engineering Technology or Computer Engineering Technology
  • Minimum of 3-5 years of experience required without additional schooling, 1-3 or more years of experience with additional schooling is required

  Preferred Experience:

  • Understands the tools of lean management, including systematic problem-solving through root cause analysis and statistical methods, design for manufacture and assembly, bills of materials structure, process plans, routings, and Value Stream Mapping
  • Presentation and project management skills

  Other Requirements:

  • Detail oriented
  • Ability to follow work instructions, blueprints, schematics, and verbal instructions
  • Soldering experience is required
  • Must be familiar with evaluation and repair processes, use of electronic test equipment and record keeping
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Excellent computer proficiency (Microsoft® Word™, Excel®, Outlook®, PowerPoint®, Teams®, etc. software)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices
  • Must be authorized to work in the United States

  This opportunity is located in Lebanon, NH, near Dartmouth College, and resides within the scenic Upper Valley region of New Hampshire, which offers a wide-range of year-round recreational and cultural opportunities.

  GEOKON is an outstanding company offering competitive salaries and excellent benefits including Medical/Dental, Life/Disability Insurance and 401(k).

  Please or send (no phone calls please) your résumé, with salary history, to:

  Manager, Human Resources

  GEOKON

  48 Spencer Street

  Lebanon, NH 03766

• GEOKON is an Equal Opportunity Employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 603-448-1562 ext. 1013 for assistance. US citizen or authorization to work in the US is required.

  Microsoft, Word, Excel, Outlook, PowerPoint and Teams are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.