Technical Services Technician

GEOKON is a manufacturer of sensors and instrumentation used in civil, mining and structural engineering projects throughout the world.

We are currently seeking a Technical Services Technician, who at the direction of the Technical Services Customer Support Manager, will contribute to the success of GEOKON by providing exceptional technical support and acting as a liaison between the customer and GEOKON sales staff. This is a full-time position working Monday through Friday between the hours of 7:00 AM to 5:00 PM.

Essential Functions and Responsibilities:

1. Technical Support (Internal & External)
   • Troubleshoot and answer technical questions related to:
   • Geotechnical instrumentation
   • Data acquisition systems
   • Readout instruments
   • Software applications published by GEOKON
   • 3rd party software applications sold by GEOKON
   • Ensure a quick response time to problem resolution
   • Establish good working relationships with our customer base as well as with our internal customers
   • Promote a positive company image when speaking to customers and other GEOKON employees
   • Provide estimated cost calculations for custom products and software
   • Provide conceptual designs for custom products
   • Provide estimated cost calculations for custom products and software
   • Provide designs and create solutions
2. Other
   • Assist Engineering Departments with product and software development and improvements by testing and evaluating existing and new product designs
   • Setup and use electronic test equipment to record, compile and analyze data for evaluation
   • Assemble, test, and troubleshoot standard and modified data acquisition systems and complex electromechanical systems, and draft assembly documents, test procedures and product manuals where necessary
   • Prepare formal documentation for special jobs Type C product, X jobs, per SOP-DESIGN requirements
   • Use ERP software to setup bill of materials and routings
   • Work with Mechanical Engineering Department to develop drawings for special parts related to specific job requirements
   • Programming of CSI dataloggers using LoggerNet to create (and edit) data logger start programs
   • Setup Vista Data Vision (VDV) for customers and provide support
   • Assist and train other functional areas such as Production Assembly, Quality, Repair, etc. as required
   • Field Services: assist with installation, training and troubleshooting as required

Education and/or Work Experience Requirements:

• Associate degree in Electrical or Mechanical Engineering, preferred
• 3-5 years of technical services/support experience required

Other Requirements:

• Must be familiar with manufacturing processes, use of electronic test equipment, evaluate mechanical prints and tolerances, sketching, layout and drafting work
• Familiar with basic programming
• Proficiency with Windows®-based Operating System and Microsoft Office Software (Microsoft® Word™, Excel®, Outlook® and Teams® software)
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work well with other employees and willingness to switch tasks frequently when required
• A Passport or the ability to obtain a Passport and travel Internationally for Field Services
• Must be authorized to work in the United States

This opportunity is located in Lebanon, NH, near Dartmouth College, and resides within the scenic Upper Valley region of New Hampshire, which offers a wide-range of year-round recreational and cultural opportunities.

GEOKON is an outstanding company offering competitive salaries and excellent benefits including Medical/Dental, Life/Disability Insurance and 401(k).

Please or send (no phone calls please) your résumé, with salary history, to:

Manager, Human Resources

GEOKON

48 Spencer Street

Lebanon, NH 03766